Frequently Asked Questions

Everything you need to know about growing your dream garden.

How do you ensure plants arrive healthy?

We use specialized, eco-friendly packaging designed to secure each plant in place, maintaining soil moisture and protecting delicate foliage during transit.

When will my order ship?

Orders are typically processed within 3-5 business days. During peak planting seasons, we may coordinate shipping based on your specific hardiness zone to ensure optimal planting conditions.

What is your 'Arrive Alive' guarantee?

We guarantee that your plants will arrive in good health. If your plant is damaged or dies within 30 days of delivery, simply send us a photo and we will provide a replacement or store credit.

Can I change or cancel my order?

To ensure fast delivery, we begin processing orders immediately. You may request changes or cancellations within 24 hours of placement by contacting our customer support team.

Do you offer professional planting advice?

Yes! Each plant comes with a detailed digital care guide, and our team of horticultural experts is available via email to answer specific questions about soil, sun, and spacing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for easy, secure installments.