Returns & Exchanges

At Great Garden Plants, we want you to love your landscape, which is why we offer a 60-day guarantee on all perennials and shrubs. If your plants arrive damaged or fail to thrive, we are committed to making it right through replacements or store credit.

1

Document Your Plants

Take clear photos of the plants and the packaging they arrived in, especially if there is visible damage or health concerns.

2

Contact Support

Email our horticultural experts within 60 days of delivery with your order number and photos to initiate a claim.

3

Expert Review

Our team will review your case to determine if the plant needs specialized care instructions or if a replacement is necessary.

4

Resolution

Once approved, we will issue a one-time replacement or a store credit voucher to help you find the perfect alternative for your garden.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing